Shipping policy

Shipping Policy for XoticNutriHealth

1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping Rates & Estimates Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 3 to 7 business days

  • Expedited Shipping: 1 to 3 business days

Note: Free shipping may apply to orders over a specified amount at checkout.

3. International Shipping We offer international shipping to select countries. Shipping times and rates vary depending on the destination and will be calculated at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. XoticNutriHealth is not responsible for these charges if they are applied; they are the responsibility of the customer.

4. How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at xoticnutrihealth@gmail.com with your name and order number, and we will look into it for you.

 

5. Shipping to P.O. Boxes Some carriers have limitations on shipping to P.O. Boxes. If we encounter an issue delivering to your provided address, we will reach out to you directly to arrange an alternative.

6. Refunds, Returns, and Exchanges We accept returns up to 30 days after delivery, if the item is unused, unopened, and in its original condition. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at [INSERT EMAIL ADDRESS] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you are returning an item, please ship it to the following address:

XoticNutriHealth Returns: (Return Address Provided Upon Return Request) 

If you have any further questions, please don't hesitate to contact us at xoticnutrihealth@gmail.com